Privacy Policy

Information we collect

When you request a walkthrough or contact us through the website, we collect the information you provide, including your name, email address, phone number, property location, and message.

We also collect limited technical information needed to operate and protect the site. This may include device, browser, usage, and approximate location information from analytics providers. For form abuse prevention, we use submission timing and a one-way hash of the submitting IP address; we do not store the raw IP address in our rate-limit records.

How we use information

We use your information to respond to inquiries, discuss or provide requested services, maintain business records, improve the website, understand site performance, prevent spam and abuse, and comply with applicable law.

How we share information

We do not sell your personal information. We may share it with service providers that help us operate the website and communicate with you, including Amazon Web Services for form processing and email delivery, Vercel for website hosting and performance analytics, and Google Analytics when analytics is enabled. These providers process information under their own terms and privacy practices. We may also disclose information when required by law or to protect our rights and users.

Cookies and analytics

The site may use cookies or similar technologies for analytics and performance measurement. You can limit cookies through your browser settings, though some site features may work differently.

Retention and security

We retain inquiry information for as long as reasonably needed to respond, provide services, maintain business records, and meet legal obligations. Rate-limit records are marked to expire after 15 minutes and are then automatically removed by our infrastructure provider. We use reasonable administrative and technical safeguards, but no internet transmission or storage system is completely secure.

Your choices

You may ask us to access, correct, or delete personal information you submitted, subject to applicable legal and recordkeeping requirements. You can also contact us directly by phone or email instead of using the web form.

Children's privacy

This site is intended for property owners and people seeking our services. We do not knowingly collect personal information from children under 13.

Changes to this policy

We may update this policy as our practices or legal obligations change. The effective date above shows when it was last updated.

Contact us

Questions or privacy requests can be sent to john@yoursouthernsolution.com or made by calling 805-441-9468. You may also write to 1309 Gordon Rd, Pinnacle, NC 27043.